AI Transparency

We are clear about how an AI-assisted system interacts with your customers. Transparency is a core principle of our product.

Users know they're talking to AI

At the start of a conversation, it is appropriately disclosed that the other party is an AI assistant.

Recording and consent

Call recording and processing are carried out with the necessary notice and permissions, in line with applicable law and your business configuration.

What the AI can and cannot do

The AI provides information, takes appointment/booking requests and performs defined actions. In ambiguous or out-of-scope situations, it hands the conversation to a human.

In sensitive sectors (e.g. healthcare) the AI does not diagnose or provide medical/legal advice.
Human handoff is configured according to rules your business defines.