Retail & E-commerce
A support line that handles order, return and stock questions around the clock
During promotions and peaks, repetitive order/return/shipping questions lock up your team. ArtificAgent handles them, shares status, records the request, and routes what it can't resolve to the right team.
A team buried under repetitive questions
On a campaign day the same questions arrive hundreds of times: where's my order, how do I return, is this in stock? While the team drowns in routine questions, the customer who genuinely needs help waits in line.
Typical requests your business receives
- Order status and shipment tracking
- Return and exchange conditions
- Stock, size and product information
- Store location and opening hours
What the AI agent does
- Shares order and shipment status
- Explains return/exchange conditions and starts the request
- Provides stock and product info from an approved source
- Routes cases it can't resolve to the right team
- Delivers a summary of every conversation to your panel
Example conversation
A sample call flow
The order I placed last week still hasn't arrived.
Let me check — may I have your order number or the phone on file?
Can you look it up by phone?
Your order is in transit and shows delivery tomorrow. I can also send you the tracking link.
What happens after the conversation?
- The request is saved as structured data
- The return/exchange process is started or routed
- Repetitive call load is taken off the team
When it hands over to your team
- Damaged/wrong item and compensation cases
- Payment and invoice disputes
- Exception requests outside policy
Connects to your systems
Telephony & SIPCRMCalendarBookingWhatsAppEmailWebhook / APICustom systems
Trust and boundaries
- Order information is shared only with a verified customer
- Return rules follow your business policy
- Ambiguous/exception cases are handed to your team
- Customer data belongs to your business
Related solutions
Define an AI Support Line for Your Business
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