Customer Support
Common questions handled, complex ones routed to the right team
Most of a support line repeats the same questions. The AI handles them, checks status, starts requests and escalates what it can't resolve, with context.
Repetitive questions lock up the team
While the team drowns in routine questions, the customer who really needs help waits in line; experience and consistency suffer.
What the AI does
- Answers common questions from approved knowledge
- Checks status/order/transaction
- Starts a request or record
- Escalates what it can't resolve, with context
Example flow
- The customer raises a question or issue
- The AI verifies and provides info/action
- A request is created if needed
- Unresolved cases are routed to the right team
Human + AI
When it hands over to a human
Complaints, exceptions or multi-step resolutions are handed to the team with a context summary.
Trust and boundaries
- Personal info is shared only with a verified customer
- Out-of-policy exceptions are handed to a human
- Conversation data belongs to your business