Reservations & Appointments
Booking and appointment requests, structured
Booking and appointment calls arrive at the busiest moment and, when missed, are direct lost revenue. The AI takes the request, clarifies availability and creates a structured record.
The request that arrives at the peak
Booking and appointment requests come exactly when the team is busiest. An unanswered request goes to another business.
What the AI does
- Collects date, time, party/scope details
- Clarifies availability and creates the request
- Starts the confirmation and reminder chain
- Records special requests and passes them to the team
Example flow
- The caller asks about a date/time
- The AI shares availability and gathers details
- A booking/appointment record is created
- A confirmation is sent; a reminder is scheduled
Human + AI
When it hands over to a human
Group, special-event or out-of-policy requests are handed to the team with context.
Trust and boundaries
- Availability and capacity follow your business rules
- Final confirmation depends on integration and your approval
- Ambiguous cases are handed to the team