Automotive

An AI reception line that never misses a service booking or a vehicle inquiry

While service advisors are with customers, incoming calls queue up and some are lost. ArtificAgent books service appointments, answers vehicle and stock questions, and routes sales inquiries to your team.

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A busy service desk, a missed booking

While an advisor is handing over a vehicle, the phone rings. The unanswered call either goes to a competitor or never returns. On the sales side, an interested customer's request goes unrecorded.

Typical requests your business receives

  • Service / maintenance appointments
  • Fault description and estimated-time questions
  • Vehicle, stock and pricing information
  • Test-drive and sales requests

What the AI agent does

  • Books service appointments and collects a suitable slot
  • Provides service-scope and hours information
  • Answers vehicle/stock questions from approved data
  • Routes sales and test-drive requests to your team
  • Delivers a summary of every conversation to your panel

Example conversation

A sample call flow

I'd like to book a slot for my car's routine service.

Sure — may I take the make, model and approximate mileage?

2019 model, 60,000 kilometers.

This week Thursday 10:00 or Friday 14:00 are open. Which works for you?

What happens after the conversation?

  • The service appointment is saved as structured data
  • The sales request is routed to the relevant advisor
  • The prevented lost opportunity becomes visible in your panel

When it hands over to your team

  • Technical diagnosis and cost approval
  • Price negotiation and sales closing
  • Complaints and warranty disputes

Connects to your systems

Telephony & SIPCRMCalendarBookingWhatsAppEmailWebhook / APICustom systems

Trust and boundaries

  • Prices and stock come only from the source you approve
  • No technical diagnosis is made; it is handed to your team
  • The AI appropriately discloses that it is an AI assistant
  • Conversation data belongs to your business

Related solutions

Define an AI Reception Line for Your Business

Define an AI Reception Line for Your Business

Less Artificial. More Intelligence.